The Challenge
Increase service capacity without making the experience feel more congested.
A public-facing facility like the DMV has to work for two groups at once: the staff delivering services and the large number of customers moving through the space every day.
Our design adds additional service workstations and accommodates more personnel while reorganizing the surrounding waiting and circulation areas. The objective is not simply to fit more stations into the room, but to make the additional capacity function as part of a clear, efficient public-service environment.
